Innovative Products for Workflow Automation and More
RESILIENT
Overview
Advances in technology enable office work to happen at any time, any place. While the global mobile workforce is expected to rise from 1.45 billion to 1.87 billion by 20221, more than 70% of the U.S. workforce is already mobile2. As the current workforce becomes more mobile, citizen-facing apps and services are provided in order to give citizens the autonomy to engage with the government instantaneously. Because mobility is rapidly becoming the way most people work today, and federal government workers are no exception, we created an innovative modern tool that eases the transition [to mobility] and streamlines existing processes. To remedy operational inefficiencies, the Intelligent Collaborative Solutions tool leverages advanced AI technologies to integrate and unify data from multiple sources.
The resulting data from this process changes the way data is consumed in a way that will provide useful insights to key stakeholders. Additionally, ICS tool is designed to be the governing apparatus that strictly enforces data consistency, and workflow automation. Using advanced AI technologies, we connect independent systems and promote integration, paving the way for richer insights and more efficient processes.
To successfully address inefficiency in the government, a modernized infrastructure, both an enabler and prerequisite foundation for a digital transformation, is key to the overall success of the technology-enabled business process and governance reform.
Digital transformation integrates intelligent and modernized systems into key areas of the business in order to create new or modify existing processes and culture – empowering employees, increasing data accessibility and oversight, improving collaboration; ultimately, improving the customer experience with optimal efficiency.
CURRENT STATE
Efficiency is about doing more for less, and inefficiency is achieving less with more – that’s more scarce resources you don’t have, and more often than not, is the common theme among government agencies. The most common issues that pervade government organizations are:
a. Operational Silos
- Ubiquitous silos between federal and local government is the principal cause of failure to effectively manage programs and services that impact the lives of citizens. When two or more organizations that depend on each other to accomplish a common objective but do so independently, it produces waste, redundancies and unreliable data.
b. Redundancy
- Distributed management of resources [IT, people, processes] can lead to redundant capabilities, stovepipe systems, and a lack of comprehensive visibility into enterprise capability and accountability.
c. Data Duplication
- When different tools with overlapping capabilities are being used [in silos] to manage projects, it results in redundant efforts and duplicative data.
d. Process Standardization and Automation
- Inconsistent data collection methods make it hard to quickly capture and keep track of the constant streaming of data, not to mention the quality of data is compromised.
- The lack of workflow standardization and adequate automation will continue to be an impediment to efforts towards a more efficient government.
e. Reporting / Dashboard View
- Garbage In Garbage Out (GIGO) – when duplicate data is used, reports (and custom reports) are unreliable and decision-making rarely aligns with organizational objectives. Using erroneous data to produce reports will undermine leadership decision-making abilities.
f. Accountability
- Accurate reports allow leadership to delve deeper into the analytics on how processes are working or why they are or aren’t, but without accurate information, leadership cannot make optimal decisions
- Lacking visibility into program health, senior leadership is not adequately equipped with information to govern accountability.
FUTURE STATE
While Artificial Intelligence (AI) adoption is still in its infancy stage, the results suggest that it’s already reaping meaningful rewards. A PwC research shows global GDP could be up to 14% higher in 2030, the equivalent of an additional $15.7 trillion as a result of AI application. Of this, $6.6 trillion will likely come from labor productivity improvements, which are expected to account for more than 55% of all GDP gains from AI3. A Deloitte study estimated that AI and automation could free up to 1.2 billion federal working hours, with a potential annual savings of $41.1 billion4.
A growing class of AI-powered solutions are redefining the way we experience technology to address the increasing demand for systems that better understand and appropriately respond to humans. Intelligent Collaborative Solutions (ICS) has developed an intelligent data platform that utilizes a mix of emerging technologies to automate and streamline existing processes. The ICS tool is designed to facilitate collaboration by breaking down the traditional silos and provide a single access to a consolidated platform that is scalable as requirements evolve. Governments that are able to work together to effectively and securely share critical information needed to solve problems can better serve communities at many levels.
To reduce redundant costs and enable coordinated and informed decision making, high-efficiency data collection and maintenance of program data will reside and be accessible in a centralized location – single source of truth. By leveraging smart technology to automate and standardize processes, data-based insight will be available instantaneously to ensure that decisions are aligned with organizational missions, actions are held accountable, and budget tracking is enabled – encouraging communities to ask: 'Are public resources being used as intended? With workflow automation and standardization in place, employees will be able to spend time on more valuable and mission-critical work. With the right security measures and applications in place, digital transformation is the key to increasing government productivity and efficiency. In a future digitized state, government agencies, local and federal levels, will see that using advanced technology will cut cost, reduce waste, and improve coordination, advanced AI technology will:
- 1. Optimize and enhance existing capabilities
- 2. Provide consistent user experience with greater efficiency and control
- 3. Develop new competencies
- 4. Improve budgeting and accountability
As we confidently move toward a fully digitized platform, organizational leaders will be better prepared with meaningful and relevant data governed by standardized automated workflows, giving them the ability to make decisions based on accurate data.
PLATFORM BENEFITS
Digital transformation can help facilitate collaboration between different government entities, improving programs and services.
Successful digital transformation strategies harness the collective intelligence of organizational culture, employees, customers and environmental factors to produce a standard, borderless Ecosystem of communication and collaboration. Through an end-to-end smart integration of digital technologies, workflows and capabilities, ICS transforms data in a way where big data analytics are key and the right data, at the right time, for the right missions will be readily available.
Analytics not only ensure that leaderships have access to actionable insights, but they will also be able to make the most truthful, fastest and lowest cost decisions based on best data available.
Using intelligent Analytics, ICS will assess and automate complex workflows that typically involve multiple internal and external stakeholders.
The ICS will connect multi-channel inputs, consolidate and standardize data repositories and devices. By employing data integration and normalization techniques, we give our users the ability to develop and use customized reports to support specific policy design, budget planning, and forecasts.
Advantages of an integrated system are as follows:
a. Workflow Automation
- Workflow flow automation can help streamline repeatable business tasks and increasing overall efficiency.
- With workflow automation and standardization in place, employees will be able to spend time on more valuable, mission-critical work.
b. Data Analytics
- Allow leaders to quickly make data-driven decisions that align with organizational objectives.
- Provide leadership with better insight into the financial and overall performance of a program.
c. Collaboration
- Collaboration allows project participants to connect and collaborate tasks in real-time while working together on important projects, and improves productivity.
- Collaboration allows project participants to keep track of tasks associated with a project, so that reporting is simple and useful.
d. Content / Knowledge Management
- Inherently a collaborative process, content management allows project collaborators to upload and instantaneously share documents relevant to a project in a governed environment. It gives users the ability to track and manage multiple versions of a document throughout its lifecycle (e.g. version history).
e. Artificial Intelligence (AI)
- AI enables people, business and thought leaders to rethink how we integrate the inordinate amount of information available, analyze data, and use the resulting insights to improve decision making.
- AI enriches users' choices by using search algorithms that provide targeted information.
CONCLUSION
Successful digital transformation strategies harness the collective intelligence of organizational culture, employees, customers and varying environmental factors to produce a standard, borderless Ecosystem of communication and collaboration. Combined with intelligent Analytics, data can help bring clarity and evidence to the decision-making process. Analytics ensure that leaderships use the best available data to make optimized, fastest and lowest cost decisions. An Experian study5 reported that 94% of organizations report that they suffer from common data errors, while the impact of poor data quality is a 91% wasted budgets.